D Giant

After-Sales Services

• We maintain a complete stock of consumable and non-consumable spare parts at our headquarters in 10th of Ramadan City.
• Customers can send their operating technicians to Bystronic-DNE in China for comprehensive training in machine operation, maintenance, technical drawing, programming, and complete laser project management.
• Customers can also send their operating technicians to KSA Machinery in 10th of Ramadan City for training in operation, maintenance, drawing, and programming until their machine arrives.
• Upon arrival and installation of the machine, the technician receives additional training from a foreign expert.
• Our company has a fully integrated team of engineers and technical specialists dedicated to providing professional after-sales services.
• Customers can request immediate technical support in case of malfunctions through dedicated customer support groups.
• A dedicated maintenance engineer is assigned to every five machines within the same geographical area, ensuring fast and efficient service.
• We are distinguished by our rapid response to inquiries and fast on-site support, with our technical team available 24/7.
• We provide a Bystronic-DNE foreign expert every three months to perform periodic maintenance on our customers’ machines.
• Foreign experts are continuously available in Egypt, particularly during machine installation and commissioning operations.
• Our after-sales service team is regularly evaluated through direct communication with customers and customer satisfaction assessments, ensuring continuous improvement in the quality of service provided.